Shipping

WHEN WILL MY ORDER BE SENT?

Orders are typically processed within 3 business days of placing the order. We do not ship on weekends. We only offer one shipping rate:

Standard Shipping: 5-7 business days
International Shipping: 10-15 days

Covid has created delays in New Zealand's delivery service. We will try to keep to our delivery or we will keep you updated

HOW LONG DOES DOMESTIC SHIPPING TAKE?

We ship all of our packages out of Auckland, New Zealand. Delivery times are based on the shipping method and your proximity to Auckland:

International Shipping: 10-12 days

HOW MUCH DOES SHIPPING COST?

Standard Shipping is Free within New Zealand 3-5 business days
Australia: $30.00 10-15 business days

WHY ISN'T MY TRACKING LINK WORKING?

Orders are typically shipped within 24-48 hours of placing the order. We do not ship on weekends, so be patient :) Once the order has been packed and is ready for shipping, you will receive an email with the tracking number. Once the courier picks it up, your parcel will be tracked and you will see movement

MY PACKAGE IS MISSING OR DAMAGED, WHAT SHOULD I DO?

If you have not received your order within the timeframe established for standard shipping or international shipping, you might want to check with your neighbors to ensure the package wasn't mistakenly placed nearby. Occasionally, carriers leave a package at a door nearby in error.

If you're unable to locate the package, contact us cherrileefuller@hotmail.com and provide us with your name, shipping address, the email used to place your order, and order number. We'll look into the matter as soon as possible!

If the product is damaged due to delivery please contact us with all details. We will lodge a claim with our delivery service. Send product back to 17 Elder Place, Massey, Auckland 0614. Once product has been returned with original delivery packaging and labels, we will send a replacement

If you have any other questions please don't hesitate to contact us.

Raw Hue

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